Thanks GOD... these were my words when I finally handed the primary on call phone to Roger...
That was just too hectic. People keep coming with bizzare problems they are some time RUDE tooo...
This was the first time I came on on call support. I was bit excited about it. Took the phone from Kay at 2:45 PM... as she was leave early that day... Hardly any time would have passed after she left, the text message tones started ringing... Doreen announced that there is an outage... Panic all over... Dana came running... Doreen called ECC... but they need the Ticket number to reboot the server. So myself and Dana looked for creating ticket. None of us has done it before as it was Debbi's area, and she was on leave... Okay... Dana took the printout of the already created ticket and brought to my desk... we tried creating ticket with bare minimum required fields... after few unsuccessful tries...we were finally able to create the ticket. Mean while Doreen engaged the ECC personnel on the phone...guiding him to find the
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment